1、前厅作为酒店的门户，是客人进酒店以及离开酒店必经之处，却同样成为了客人们抱怨、投诉最多的地方。对于在前厅部的人来讲，每天几乎都抱着“客人虐我千百遍，我待客人如初恋”的心态工作并服务着。今天主页君带来的是对前厅小伙伴们的大福利前厅部专业术语大全。对于想进前厅部工作或是刚入前厅部不久的小伙伴，今天的内容你完全可以当做字典一样收藏着。前厅的前辈们，这篇文章相信也能帮你温故而知新。当然，如果你看到这篇文章，分享到朋友圈或许能帮到你很多在前厅工作的同事和朋友。而不在前厅工作的小伙伴们，我同样相信，对酒店各个部门的“酒店语言”的熟悉绝对会对你也大有裨益。主页君爱心提示：把手机横过来读，效果会更加杠杠滴哦！
2、英文全称英文简写中文解释Arrival Date*到达日期Available Rooms*可用房Advance Deposit*预收押金Advance Payment*预付房租Adjoining RoomAJR互相连接的房间，中间没门Average Room RateARR平均房价Approval Code*授权号码Airline*航线Amenity*优待项目Accommodation*住宿设备A la cart*单点Bill*帐单Block Room*锁住房间Black List*黑名单Brochure*简介Baggage*行李Baby sitter*婴儿看护人Check list*工作任务
3、表Conference Room*会议室Captain*领班Computer*电脑CancellationCXL取消定房Charge*记帐Cash Refund*现金返还ComplimentaryCOMP免费接待Check-InC/I入住手续Check-OutC/O退房手续Cut Off Time*截止时间Commission*佣金Corporate Rate*公司、团体协议价City Ledger*外帐Credit CardC/C信用卡Coupon*餐券Confidential*机密的ConfirmationCNF确认通知ConfirmedCFMD已确认Cross-training*交叉培训
4、Cityview*市景DiscountDISC折扣Domestic Direct DialingDDD国内长途直拨Day UseD/U半天用房Do Not DisturbDND请勿打扰DepositDPST押金Double Room*双床房Double Check-in*重复入住Departure Date*离店日期Due Out*预离房Extension*分机Emergency master keyEMK紧急钥匙Early Arrival*提前到达Early Departure*提前退房Expire Date*截止日期Extend of Stay*延长住宿Exchange rate*兑换率E
5、xchange memo*兑换外币水单Extra Bed*加床Equipment*设备Estimated Time of ArrivalETA预计到达时间Estimated Time of DepartureETD预计离开时间Free Independent TravelerFIT散客Folio*旅客全额帐目Full House*满房Foreign Currency Exchange*外币兑换GuaranteedGTD保证定房Group Rooming List*团队房号名单Guest History*旅客历史记录Hotel Management*酒店管理层House UseH/U酒店用免费客
6、房High Season*旺季International Direct DialingIDD国际长途直拨Individual*个别客Information Board*信息板Identification CardID身份证Key Card*钥匙卡King Size Bed*特大双人床Late Check-Out*延迟退房Late ChargeL/C延迟帐Long Distance Call*长途电话Lost And FoundL&F失物招领处Low Season*淡季Limousine*豪华轿车服务Lobby*大堂Luggage*行李Luggage Tag*行李牌Luggage Claim*行
7、李寄存牌Log-book*交班本Master Key*万能钥匙MessageMSG留言MiscellaneousMISC杂项Morning CallM/C叫早电话Modify*修改Master Folio*总帐单 主张单Master Account*总帐Market Segment*市场划分Meeting room*会议室Massage Service*按摩服务Mini Bar*客房小冰箱Mountain View*山景No ShowN/S已定房，但未在特定时间到达Net Rate*净房价Non-smoking Floor*非吸烟楼层Out of OrderOOO故障房Out of Servi
8、ceOS停卖做工程房间Overstay*续住Overbooking*超额预定On Season Rate*旺季价格Off Season Rate*淡季价格Operator*总机接待员Occupancy*住客率Package Rate*批发价Pick UpP/U接机Profile*客人挡案Posting*入帐Pay ForP/F为付帐Pay ByP/B由付帐Paid Out*退款Pre-paid*先付帐Pre-Registration*准备登记资料Passport*护照PersonsPAX人数PaymentPMT付款Promotion Rate*促销价Queen size bed*双人床Repo
9、rt*报告Room Forecast*房态预测Room Change*换房Room Rate*房价Rack Rate*满价Room Status*房间状况Repeat Guest*回头客RequestREQ要求Rebate*扣减Room ServiceR/S客房送餐服务Rooming List*住客房号名单Registration CardR.C登记卡Reservation Form*预定单Reservation Confirm*定房确认Room Nights*房晚数Supervisor*主管Stand Operation ProcedureSOP标准工作程序Shuttle Bus*穿梭巴士S
10、end Off*送机Share WithS/W和同住Sleep Out*外宿Safe Deposit BoxSDB贵重物品保险箱Special Rate*特殊房价Single Room*单人房Suite*套房Skipper*故意逃帐者Schedule*日程表Smoking Floor*吸烟楼层Seaview*海景Travelers ChequeT/C旅行支票Travel AgentTA旅行社Tour Guide*导游Twin Room*双床房Tariff*房价表Tips*小费Turndown Service*夜床服务Trolley*行李车UpgradeU/G客房升级Up Sell*推销高价房Urgent*紧急VoucherVHR住宿凭证Very Important PersonVIP重要贵宾Vip set-up*贵宾接待安排Vacant CleanVC空的干净房Vacant DirtyVD空的脏房Visa*签证Valuables*贵重物品保险箱Weather Forecast*天气预报Weekend Rate*周末房价Wake-Up Call*叫早电话Walk in*无定房散客Welcome Letter*欢迎信Waitlist*等候名单
