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2023年沃尔玛培训体系2.docx

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1、TrainingStoreTrainingCoordinator培训店內培训调跟员Chapter2In-StoreTrainingCoordinatorWorkingProcedure店内培训调跟员义务次第章2第StoreTrainingCoordinatorJobDescription1.店内培训调跟员义务描绘ResponsibleforallOrganization,coordinationandfollowing-upofstoretraining双方面担负商场培训义务的构造、协谐跟跟进Orientation30-60-901.1天的培训;30/60/90新员工入职培训及员工入职Foll

2、owupon-the-jobtrainingofnewassociatesandtransferredassociates,collect1.2andkeeptrainingmatrix.跟进新员工、转人员工现场义务培训及培训方法的搜集存档;Dotheannualneedsassessmentjobandmaketheretrainingplan.1.3进展员工年度现场义务测试及再培训方案的制订;MaketheVendortraininginvestigation,beacoordinatorandfollowingupit.1.4进展供应商培训考察跟供应商培训的调跟及跟进;Conductth

3、etrainingneedssurvey,decidethetrainingarticleandcarryoutthe1.5specifictraining.进展培训需要考察,制订培训主题,构造专题培训;Establishandmanagethesponsorprogram;conductthetrainthetrainerclass.1.6员工指点步队的树破跟治理及培训培训员课程讲解;03/28/13-Confidential-Wal-MartChinaCO.,LTD.50Page1of-秘密-沃尔玛中国TrainingStoreTrainingCoordinator培训店內培训调跟员Coo

4、rdinateandfollowupstoremanagementtraining.1.7调跟跟进商场治理层培训;FollowupMTtraining.1.8跟进见习治理人员培训;CoordinatetheoperationstrainingforHomeOfficeassociates.1.9调跟总部各局部的营运常识培训;Coordinatenewstoreassociatestraining.1.10调新店共事培训需要培训的相干状况;Vendorpromotionagenttraining.1.11供应商促销员培训;tandmanagementandmanagementtrainingre

5、cordsmanagemen1.12Non-maintenance.员工、治理层培训档案的治理及保护。03/28/13-Confidential-Wal-MartChinaCO.,LTD.50Page2of-秘密-沃尔玛中国TrainingStoreTrainingCoordinator培训店內培训调跟员Orientation30-60-90process2.入职培训义务流程30/60/90length:7-8hoursOrientationdayone2.1入职第一天培训小时7-8时長:Basicprocess2.1.1全然流程:-MartToday,Culturedifferencevid

6、eo),Walyourstore)video)shiftschedule,uniform,badge,trainingmatrixandhandbook(forfull-time沃尔玛召唤、标语、欢迎新共事开场预备义务自我介紹、认识新同政策讲解、昔日沃尔玛、文明介紹)看汗青及文明录象(沃尔玛历史事发放商场信息知几多多副总帶領新共事巡店、总治理巡視商场一瞬间的魔力看主顾效能培训一切天子的马看防損常识培训)全人员(发放排班表、工服、工牌、培训方法、员工手冊疑咨询解答結束工Remarks2.1.2本卷须知:Theremustbeabreakeveryotherhourandonehourluncht

7、imeduringOrientationdayone.训时期应包含一小时的午餐时刻跟適当的苏息时刻03/28/13-Confidential-Wal-MartChinaCO.,LTD.50Page3of-秘密-沃尔玛中国TrainingStoreTrainingCoordinator培训店內培训调跟员Youcanhandoutassociatehandbookstonewpart-timeassociatesforreferenceduringlunchtime.对于兼人员工可在午餐终了后发放员工手冊以供参考Orientationdayoneshouldincludebutnotlimitto

8、theabovecontents.培训內容应包含但不限于以上局部,可自行做照应调停Preparation2.1.3预备Confirmthenewassociatestrainingtime,headcountanddepartmentwithR&A.与聘请组断定新员工入职培训时刻、新员工人数及新员工所属部门。ContactLPsponsor,lethimknowthetrainingtime,location,headcountinordertomakehimconvenienttopreparetrainingcontentandsafetyhandbooks.联系防损部员工指点,告诉其防损

9、常识培训时刻、培训所在、新员工人数,以便利其预备培训内容及平安手册。Sharetheinformationofnewassociatesorientationdayoneandinvitethemanagementtoattendit.,约请各级治理层参加。)如在商场治理层聚首(分享新员工入职信息MakesureaDGMondutytoguidethenewassociatestotourinstore.断定一名当班副总,与其商討新员工巡店状况。Checknewassociatesnamelist,confirmhowmanypeopleneedtohavecashiertrainingand

10、theirnames,contactCSMwhoisresponsibleforthetrainingtodeterminethetrainingshiftorder,locationandsponsor.PreparethecashiertrainingattendancesheetandremindCSMtopreparecashiertrainingmatrix.(Thisstepneednttocarriedoutifthereisnospecificrequirementinastore).Wal-MartChinaCO.,LTD.03/28/13-Confidential-沃尔玛中

11、国50Page4of-秘密-TrainingStoreTrainingCoordinator培训店內培训调跟员核对新员工名单,断定需参加收银培训人数及人员名单,与前台担负联系,独特断定培训班次、培训所在及培训指点。同时CSM培训的視该(预备收银员培训方法。CSM预备收银培训签到表,并提示前台店能否于如今布置收银培训而定)Forthenewassociateswhoneednttohavecashiertraining,youshouldcontacttherelativedepartments,letthemknowwhentheassociateswillortonduty,getwellk

12、nownthenewassociatesworkshiftscheduleandrepthesponsorondutythatday.对于无需参加收银培训的新员工,与相干局部联系,告诉新员工到部门的日期,理解新员工当日的排班及其培训指点。Contactassociatecanteensupervisor,lethimknowthenumberofnewassociatesarrivingandthelunchhour.联系员工餐厅担负人,告诉新员工人数及就餐时刻。:预备如下材料PreparethefollowingstuffAttendancesheet签到表Confirmationsheet

13、ofassociatehandbook员工手冊签收表Uniformapplicationform礼服央求单Lockerapplicationform工衣柜央求单Lunchapplicationform临时用餐央求单03/28/13-Confidential-Wal-MartChinaCO.,LTD.50Page5of-秘密-沃尔玛中国TrainingStoreTrainingCoordinator培训店內培训调跟员Orientationguide入职培训导向Howmuchdoyouknowaboutyourstore理解你的商场Trainingmatrix员工培训方法有效于全(员工手册Asso

14、ciatehandbook(forfull-timeassociateonly)人员工预备如下物品:PreparethefollowingthingsTV/Videomachine录像机/电视Projector幻灯机Transparencies投影胶片Deskandchairs桌椅PlasticCups水杯Videotape录像带:hebeginningandthedifference创业与特不汗青文明THistorytureCul-ThemagicofablinkCustomerService-瞬间刻的魔力主顾效能03/28/13-Confidential-Wal-MartChinaCO.,

15、LTD.50Page6of-秘密-沃尔玛中国TrainingStoreTrainingCoordinator培训店內培训调跟员AllkingshorsesLossPrevention-一切天子的马防损常识Begin2.1.4开场Startyourtrainingwithsmileandenthusiasm.Nomatterhowmanytimesyouhavehad,forthenewassociates,thecontentoftheorientationisfreshknowledge.浅笑跟热忱开场你的培训,不管你已经讲过几多屡次异样的内容,对于新员工来讲,全然上新常识。TakingpartintheOrientat

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