1、WHITEPAPER2019Connectivity benchmark report2About this reportResearch for this report was conducted with IT decision makers across the U.S.,U.K.,Germany,Netherlands,Australia,Singapore,and China.MuleSoft commissioned independent market research company Vanson Bourne to survey 650 IT leaders from glo
2、bal enterprises to discover:What is the state of todays digital transformation initiatives?How is the role of IT evolving in the customer-centric era?What are the top challenges IT organizations face?Which strategies are enterprises adopting to get ahead of the market?The research was conducted in D
3、ecember 2018 across the U.S.,U.K.,Germany,Netherlands,Australia,Singapore,and China.Respondents were IT decision makers from enterprise organizations with at least 1,000 employees,across both public and private sectors.Interviews were conducted online using a rigorous,multi-level screening process t
4、o ensure that only suitable candidates were given the opportunity to participate.3Contents01 Digital transformation is front and center:its all about the connected customer02 ITs new role:the business catalyst03 The IT delivery gap widens as new technologies emerge 04 IT leaders prepare for the futu
5、re05 API programs:the key to unlocking customer experienceKey takeaways for IT leadersDemographicsNinety seven percent of organizations are currently undertaking or plan to undertake digital transformation initiatives.401 Digital transformation is front and center:its all about the connected custome
6、rIn todays connected world,businesses are competing on speed and agility to meet tremendous expectations of customers.Only 36%of IT leaders report their organization offers a completely connected customer experience.The vast majority of organizations(97%)are currently undertaking or plan to undertak
7、e digital transformation initiatives through technologies including mobile,cloud,and analytics.Their key goals are increasing efficiency in IT(79%)and the wider business(77%)alongside improving the customer experience(71%).But in a market where digital is the threshold for competition,organizations
8、must tackle a new set of challenges if they are to come out on top.Looking ahead,companies will use digital technologies to better understand their customers;to fold cohesive experiences across all channels in customers ecosystems;and to operate so efficiently that changes can be delivered in real t
9、ime.Though the goal is clear,businesses are struggling to overcome the traditionally fragmented way of operating.To truly stand out in a market where every organization is digital,enterprises must go beyond adopting digital tools,overcome several persistent business challenges,and strive for digital
10、 maturity to shape the market.502 ITs new role:the business catalystDigital transformation,which started as an IT initiative,has evolved into a business-wide charge with a single goal:to improve customer experience.IT and business leaders report being more aligned than ever before:72%of IT leaders r
11、eport they are aligned with the business versus 57%in 2018.The alignment between the two functions goes as deep as shared key performance indicators(KPIs).The top two goals organizations report this year are increasing business efficiency(77%)and increasing IT operational efficiency(79%).An encourag
12、ing shift is taking place,with IT moving away from an operations-focused role into a central business role,leading the organization towards digital transformation success.79%83%77%70%71%71%56%58%51%51%36%27%Increase ITs operating efficiencyIncrease business efficiencyImprove customer experienceIntro
13、duce new products and services fasterImprove employee experienceImprove partner experienceWhat are the main goals you would most like to achieve with your digital transformation initiatives in your organization?201820196ITs expanding roles and responsibilities are in large part driven by a greater n
14、eed for support across lines of business.The vast majority(92%)of respondents say integration needs span beyond IT to a wide range of business areas.Among the most common are business analysts(49%),data science(42%),application owners(38%),support(38%),HR(37%),and marketing(36%).49%42%38%38%37%36%34
15、%33%8%Business analystsData scienceApplication ownersSupportHRMarketingEngineeringSalesNone only ITNearly all(92%)businesses report integration needs span beyond IT 703 The IT delivery gap widens as new technologies emerge Despite the fact that IT project demands will increase by 32%this year,the ma
16、jority(77%)of IT respondents will see a budget increase of less than 10%.IT leaders are feeling more pressure in 2019 than ever before to rethink the way things have been done in the past.Despite the fact that IT project demands will increase by 32%this year,the majority(77%)of IT respondents will s
17、ee a budget increase of less than 10%.And already,the majority(69%)of their time remains dedicated to keeping the lights on instead of innovating new solutions for the business.This year,technology teams are facing new demands from the growing number of applications,increasing project needs from lin
18、e of business owners,and implemen-tation of new technologies.IT delivery capacityDemands on ITTimeBig data/analyticsInternet of ThingsMulti-cloud strategyTodaySecurityThe IT delivery gap8The growing demands on ITThe growing need for IT support across the business is reflected in the increasing numbe
19、r of projects that the department is involved in each year.On average,IT decision makers are being asked to deliver 32%more projects year over year.However,only 36%report that they were able to deliver all projects asked of them last year.In order to meet the increasing needs of the business,IT lead
20、ers are looking for new ways to streamline and manage systems,data,and devices across the enterprise.Integrating hundreds of applications across the enterpriseWhile the number of individual applications in use in organizations remains high more than half(53%)report having 800 or more applications in
21、 use,with 43%having 1,000 or more the percentage of those that are connected or integrated remains stagnant at 29%(both this year and last year).The majority of IT decision makers(59%)find it difficult to introduce new applications or technologies or make changes to existing applications(65%)because
22、 of their IT infrastructure.Additionally,IT is concerned with keeping up with new applications and technologies the business is investing in.Eighty four percent say that integration challenges are slowing digital transformation progress,while a similar proportion(83%)report data silos create busines
23、s challenges in their organization.The average percentage of apps that connect/integrateThe average number of applications used in each organization90029%9Integration needs span across the businessAs the key enabler of integration within the organization,IT is being asked to deliver 32%more projects
24、 on average year over year in addition to its more traditional role of keeping the lights on.As observed earlier,what was once an IT-specific need for integration has now expanded to business units across the organization.The vast majority(92%)of respondents say integration needs span beyond IT,with
25、 each business unit requiring a unique use case for integration.While 22%of the IT budget is spent on integration each year on average,worryingly this figure has not changed year on year,suggesting that IT is expected to approach their new role as enabler with limited resources at their disposal and
26、 need to do more with less.Organizations struggle to meet customer expectations in their current stateWhile the vast majority(97%)of IT leaders surveyed for the 2019 Connectivity benchmark report that their organization is currently undertaking or planning to undertake digital transformation initiat
27、ives,only 36%believe that they provide a completely connected user experience across all channels.Though customer experience is a central focus of the majority(71%)of digital initiatives,this disconnect draws into question the progress that many organizations are making and whether theyre making the
28、 right investment decisions.10Growing disconnected technology investments in 2019:security,big data,and IoTThe majority(59%)of respondents report that their team finds it hard to introduce new technologies because of their legacy technology systems while 65%report that its difficult to make changes
29、to a particular system or application as a result.As businesses invest in new and disconnected technologies,the IT delivery gap continues to widen.Many of the most common technologies in scope for investment are centered on the customer:security(57%),big data/analytics(55%),IoT(49%),and AI/machine l
30、earning(36%)to protect,analyze,and enhance experiences for the wider benefit of the end user.Each of these technologies demand ITs time and resourcing to implement.57%55%49%41%36%30%29%25%25%24%23%22%21%19%16%16%SecurityBig data/analyticsInternet of ThingsMulti-cloud strategyAI/machine learningBlock
31、chainStreaming big dataMicroservicesVirtual reality/augmented realityAPI monetizationBusiness as a PlatformBots(chatbots+RPAs)Voice recognitionCI/CD and monitoringBYO PaaS(PCF,OpenShift)Streaming eventsTop technology investments of 201911IT decision makers are feeling the painTop IT pain points123Di
32、sconnected legacy infrastructure and systemsKeeping the lights on instead of innovatingNegative financial implications of failure to digitally transformDisconnected legacy infrastructure and systemsWhen asked to rank their top three challenges,IT decision makers put legacy infrastructure and systems
33、 No.1 on their list.Keeping the lights on instead of innovatingThe majority(69%)of ITs time remains dedicated to keeping the lights on instead of innovating.Further compounding the issue,IT budgets increased by less than 10%for the majority(77%)of respondents organizations in 2019 and are expected t
34、o do so again in the coming year.Financial implications of failure to transformNine out of 10(91%)IT decision makers believe that not successfully completing digital initiatives will negatively impact revenues in the future.Only 36%completed all projects requested of them last year.1204 IT leaders p
35、repare for the futureTo address these challenges,IT teams are considering a number of initiatives.Around half plan to hire more talent(52%),use DevOps(50%),and/or reuse software components(46%),while around four in 10 will leverage APIs(39%).What are IT teams in your organization doing to increase e
36、fficiency?Hiring more talent52.3%DevOps49.8%Reusing software components to create new products and services45.5%Outsourcing contractors43.8%Leveraging APIs38.9%Implementing a microservices architecture37.7%Other0.5%Base650Hiring more talent and outsourcing to contractorsMore than half(52%)of respond
37、ents IT teams plan to hire more talent to support their growing needs.However,29%of respondents report a lack of skills and experience within the existing IT team as one of their biggest challenges to digital transformation.Hiring additional headcount alone will likely propagate existing issues.Simi
38、larly,while 44%of respondents plan to solve their pains by outsourcing projects to contractors,this short-term fix is likely to create more problems in the long run.13Using DevOps to improve efficiency of application production and deploymentHalf(50%)of IT decision makers are using DevOps to improve
39、 the efficiency of application production and deployment.When DevOps is done right,it enables developers to automate processes,such as security,patching,configuration management,performance testing,and monitoring throughout various environments.Most commonly,respondents organizations are currently u
40、sing a hybrid software development life cycle(SDLC)methodology(44%)a combination of automated and manual processes to develop and deploy software.However,the scale is beginning to tip toward automated methodologies:31%have successfully automated most or all of their software development and deployme
41、nt,while only the minority have a primarily manual(18%)or unstandardized(6%)methodology.DevOps alone isnt enough to meet increasing demands of customers and the business;its ultimate focus is on application production and deployment.To increase speed of delivery to market and value to the business,e
42、nterprises are attaching APIs to the artifacts produced through DevOps to make them discoverable and reusable.When enterprises enable DevOps with APIs,they are able to deploy an application-development model,which includes automated multifaceted testing and reporting ingrained in their SDLC,with con
43、tinuous integration and delivery that allows the organization to quickly test and launch new features and applications.In their most mature states,organizations tightly couple SDLC metrics with project funding to measure and prioritize projects with the highest business impact.14Reusing software com
44、ponents to create new products and servicesIT teams are increasingly reusing software components(46%)to improve efficiency of their application development process.When IT creates reusable assets rather than just delivering on projects,they enable the organization to use these existing assets for fu
45、ture project work,thus increasing overall delivery speed and capacity.To support and promote the reuse of APIs or integration-related information,best practices,and assets,many organizations are establishing processes and structures to more effectively share between teams one in five(19%)have a dedi
46、cated team in the company driving it,while others are doing so via shared resource wikis(29%)or hosted workshops(13%).And yet,only around a quarter(23-27%)report that sharing is completely effective across any of these areas many have taken a step in the right direction,but further and bigger leaps
47、are needed.Almost all(94%)IT leaders state that their organization is reusing software assets to some extent,with 72%saying they are always or frequently doing so.On average,39%of software assets are available for reuse,representing a small but steady growth year on year(37%last year).Leveraging API
48、s to increase productivity,agility,and innovationAPIs are the glue that connect the digital world.For organizations to deliver digital transformation and innovate at the speed of market leaders,it is critical to discover,connect,and reuse software assets using APIs.Those that own APIs report an arra
49、y of business results,from increased productivity(53%),greater agility across teams to self-serve IT(46%),to increased innovation(40%),all of which serve to better connect and integrate the business.15Organizations see significant financial rewards for leveraging APIs on average,25%of organizational
50、 revenues are generated from APIs and API-related implementations,according to those that own them.While leveraging APIs is essential to participate in the digital economy,fully capitalizing on the value of APIs requires a combination of an enterprise-wide API strategy that treats APIs like products
