质量管理存在问题-质量管理部.pptx

1、质质量管理、量管理、实实物物质质量存在的量存在的问题问题 前前 言言 天世星公司成立至今已有多月，合资公司优化组织机构、逐步推进现代科学的管理方法，经营业绩呈现良好的发展趋势，产品市场质量表现也有一定程度的提升。但是，总体来说，无明显改观，个别问题呈现持续上升态势。透过产品的质量状况，审视产品实现过程的各个环节，我们发现，我们的群体质量意识不强、基础管理薄弱、产品制程能力不足，产品稳定性差。为从系统管理解决问题，质量系统组织分厂对存在的问题进行梳理，提出改进建议，希望得到管理团队的支持、帮助。市市场场表表现现 零公里表零公里表现现 外外购购件表件表现现 存在存在问题问题 改改进进建建议议 汇报

2、汇报提提纲纲 46.4 24.7 82.6 91.2 101.6 49.9 104.9 112.2 115.4 122.5 145.6 243.5 55.7 71.9 91.5 73.3 110.1 120.8 114.2 24.0 16.6 24.0 35.6 47.3 40.9 46.2 41.5 34.3 34.0 33.2 26.1 20.9 17.1 20.0 23.0 31.7 31.7 29.7 29.2 18.5 34.7 45.3 59.4 44.4 58.4 57.3 51.3 52.8 52.8 47.7 29.5 25.0 30.6 32.0 43.7 46.5 42.

3、7 Jan.Feb.Mar.Apr.MayJun.Jul.Aug.Sep.Oct.Nov.Dec.Jan.Feb.Mar.Apr.MayJun.Jul.单台桥损失单台桥损失 总单台桥损失 2012 一、市一、市场场表表现现 2011年1-7月单台桥损失41.4元，,2012年同期35.7元，每台损失降低5.7元，降低13.7%（江淮降低26%，福田上升27%，XX损失趋势较平稳，2012年1月开始回落，后期呈上升趋势，XX损失2011年呈上升趋势，12月达顶峰，2012年1月降到最低，后期上升幅度大。2011 市市场损场损失分析失分析 市市场损场损失分析失分析 46.4 24.7 82.6 9

4、1.2 101.6 49.9 104.9 112.2 115.4 122.5 145.6 243.5 55.7 71.9 91.5 73.3 110.1 120.8 114.2 24.0 16.6 24.0 35.6 47.3 40.9 46.2 41.5 34.3 34.0 33.2 26.1 20.9 17.1 20.0 23.0 31.7 31.7 29.7 0.050.0100.0150.0200.0250.0300.0Jan.Feb.Mar.Apr.MayJun.Jul.Aug.Sep.Oct.Nov.Dec.单单台台桥损桥损失失对对比比 江淮2011 江淮2012 一、市一、市场场

5、表表现现 9.57%8.93%8.47%9.41%13.92%20.36%21.98%23.36%20.52%16.81%20.41%16.95%22.64%10.63%21.42%27.78%31.35%39.83%35.50%18.97%20.98%17.52%19.94%16.24%14.31%20.90%14.21%21.66%17.29%18.50%20.90%8.65%10.07%20.33%17.40%15.43%15.39%12.81%10.00%9.45%8.94%9.68%10.06%11.09%8.33%6.50%8.47%7.95%8.95%6.91%11.05%3.9

6、3%7.28%6.46%7.65%8.65%4.93%4.40%8.64%6.51%6.65%3.73%5.62%3.08%4.06%5.58%5.25%5.08%5.14%5.84%3.24%4.45%4.93%7.14%2.53%4.93%11.00%10.79%9.82%6.40%6.60%6.23%5.62%6.45%3.04%5.87%4.84%5.47%1.86%1.62%4.09%4.24%2.56%3.06%2.78%0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%2011/Jan.Feb.Mar.Apr.Ma

7、yJun.Jul.Aug.Sep.Oct.Nov.Dec.2012/Jan.Feb.Mar.Apr.MayJun.Jul.XX市场损失TOP5趋势图 套管螺纹损坏 主被齿打齿异响 占总损失%制动鼓磨损失圆 轮毂孔及轴承磨损 焊接桥壳裂纹及漏油 套管螺纹损坏排第一位，2012年较2011年显著上升，2012年1-7月总损失达784231 ，比11年同期465140高319091元，损失增加68.6%68.6%XX公司高度关注，每月召开专题会，重点对套管螺纹损失进行跟踪，明确指标:如果11月份套管螺纹故障仍没有下降，将实施加倍索赔。市市场损场损失失TOP5TOP5分析分析 一、市一、市场场表表现现

8、 10.64%7.28%22.44%25.46%33.72%19.19%18.51%27.90%17.08%20.53%14.39%12.46%19.14%11.01%17.00%23.17%15.53%15.15%14.19%10.68%2.95%9.93%5.38%7.03%16.48%16.16%9.65%9.90%12.45%2.83%5.72%3.05%0.00%10.76%8.57%19.22%21.17%24.34%0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%XXXX市市场场损损失失TOP5TOP5趋势图趋势图 主被齿打

9、齿异响 后轮毂及轴承磨损 后桥壳裂纹开焊漏油 套管螺纹损坏 后制动鼓磨损砂眼 后桥壳开焊漏油排第一位，总体呈下降趋势，但改进效果不明显（与货车超载，产品市场适应性有关）套管螺纹损坏在2012年呈上升趋势，7月份位居损失第一位。一、市一、市场场表表现现 0.54%0.15%0.60%0.58%0.62%0.36%0.73%0.60%0.63%0.59%0.75%0.61%0.31%0.48%0.69%0.58%0.43%0.47%0.47%0.20%0.02%0.19%0.23%0.20%0.13%0.32%0.20%0.31%0.23%0.25%0.18%0.04%0.22%0.20%0.22

10、%0.23%0.22%0.17%0.31%0.04%0.20%0.23%0.40%0.27%0.40%0.61%0.46%0.26%0.34%0.25%0.13%0.13%0.22%0.29%0.38%0.40%0.43%0.00%0.08%0.01%0.11%0.09%0.07%0.07%0.10%0.11%0.08%0.14%0.23%0.15%0.21%0.17%0.22%0.26%0.18%0.20%0.07%0.01%0.04%0.07%0.13%0.15%0.21%0.20%0.22%0.09%0.12%0.15%0.08%0.11%0.16%0.20%0.22%0.23%0.18

11、%0.00%0.10%0.20%0.30%0.40%0.50%0.60%0.70%0.80%0.90%1.00%2011Jan.Feb.Mar.Apr.MayJun.Jul.Aug.Sep.Oct.Nov.Dec.2012Jan.Feb.Mar.Apr.MayJun.Jul.XXXX市场市场9090天故障天故障TOP5TOP5趋势图趋势图 主齿油封漏油 主被齿打齿异响 后轮毂油封漏油 后轮毂轴承磨损 后桥壳套管螺纹损坏 总体平稳，主齿油封漏油、轮毂油封漏油排名第一、二位。一、市一、市场场表表现现 0.45%0.36%0.44%0.49%0.46%0.53%0.31%0.41%0.31%0.51

12、%0.35%0.85%0.55%0.44%0.93%0.90%0.53%0.55%0.64%0.17%0.04%0.20%0.24%0.23%0.29%0.33%0.32%0.02%0.13%0.25%1.05%0.15%0.28%0.33%0.54%0.69%0.30%0.31%0.22%0.02%0.13%0.22%0.43%0.29%0.55%0.55%0.27%0.64%0.43%0.51%0.37%0.47%0.18%0.21%0.28%0.36%0.45%0.32%0.29%0.40%0.26%0.39%0.34%0.44%0.18%0.27%0.36%0.38%0.28%0.18

13、%0.19%0.21%0.30%0.28%0.36%0.14%0.12%0.02%0.11%0.10%0.02%0.12%0.09%0.23%0.18%0.28%0.05%0.11%0.07%0.08%0.22%0.14%0.35%0.50%0.39%0.00%0.20%0.40%0.60%0.80%1.00%1.20%2011Jan.Feb.Mar.Apr.MayJun.Jul.Aug.Sep.Oct.Nov.Dec.2012Jan.Feb.Mar.Apr.MayJun.Jul.XXXX市市场场9090天故障天故障TOP5TOP5趋势图趋势图 主齿油封漏油 后轮毂轴承孔磨损 后制动鼓裂纹 后

14、轮毂漏油 套管螺纹损坏 TOP5均呈上升趋势、高位运行，尤其主齿油封漏油、套管螺纹损坏问题上升幅度大，故障率指标严重超标，福田多功能考核我公司50000元。一、市一、市场场表表现现 10444 12657 14423 16106 15729 16694 20633 16770 16794 16237 19921 14036 11871 13128 16764 13572 14975 9684 9482 10897 Jan.Feb.Mar.Apr.MayJun.Jul.Aug.Sep.Oct.Nov.Dec.Jan.Feb.Mar.Apr.MayJun.Jul.Aug.XXXX零零公里公里PPM

15、PPM PPM2012年PPM值由2011年平均17417降低到13050，降低了43674367；制动差，制动低，无制动问题占总故障的66.1%，墙板磕碰、凸缘防尘罩干涉两项问题占总故障的15.9%。磕碰锈蚀占7.8%，这三项占总故障的89.8%89.8%制动力问题的持续发生，要因是管理问题：设备维护不到位，精度丧失，带病作业，制程能力达不到设计要求；工艺执行力差，未按要求调整、检测。二、零公里表二、零公里表现现 0.39%0.61%0.57%0.62%0.46%0.40%0.43%0.31%0.76%0.32%0.60%0.58%0.54%0.42%0.55%0.55%0.71%0.18%

16、0.41%0.23%0.23%0.18%0.17%0.48%0.28%0.20%0.75%0.45%0.27%0.73%0.36%0.53%0.17%0.49%0.39%0.07%0.17%0.36%0.04%0.01%0.11%0.18%0.31%0.11%0.22%0.12%0.10%0.13%0.13%0.06%0.25%0.10%0.13%0.07%0.07%0.08%0.08%0.18%0.10%0.11%0.00%0.10%0.20%0.30%0.40%0.50%0.60%0.70%0.80%2011Jan.Feb.Mar.Apr.MayJun.Jul.Aug.Sep.Oct.Nov.Dec.2012Jan.Feb.Mar.Apr.MayJun.Jul.Aug.XXXX零零公里故障公里故障TOP5TOP5 制动差 制动低 墙板干涉 凸缘干涉 无制动 13 2 14 16 30 33 05101520253035其他 机加工 装焊 外购件 装调 磕碰/锈蚀 2012零公里故障分类/批次数 零公里问题批量发生数量，2011年1-8月为114起，2012年同期为106起，减少8起