1、INTERNATIONALISOSTANDARD22320First edition2011-11-01Societal security-Emergencymanagement-Requirements forincident responseScurit socitale-Gestion des urgences-Exigences relatives auxreponses aux incidentsReference numberISO 22320:2011(E)ISOISO2011ISO 22320:2011(E)ForewordISO(the International Organ
2、ization for Standardization)is a worldwide federation of national standards bodies(ISO member bodies).The work of preparing International Standards is normally carried out through ISOtechnical committees.Each member body interested in a subject for which a technical committee has beenestablished has
3、 the right to be represented on that committee.International organizations,governmental andnon-governmental,in liaison with ISO,also take part in the work.ISO collaborates closely with the InternationalElectrotechnical Commission(IEC)on all matters of electrotechnical standardization.International S
4、tandards are drafted in accordance with the rules given in the ISO/IEC Directives,Part 2.The main task of technical committees is to prepare International Standards.Draft International Standardsadopted by the technical committees are circulated to the member bodies for voting.Publication as anIntern
5、ational Standard requires approval by at least 75%of the member bodies casting a vote.Attention is drawn to the possibility that some of the elements of this document may be the subject of patentrights.ISO shall not be held responsible for identifying any or all such patent rights.ISO 22320 was prep
6、ared by Technical Committee ISO/TC 223,Societal security.iISO 2011-All rights reservedISO 22320:2011(E)IntroductionIn recent years there have been many disasters,terrorist attacks and other major incidents which have shownthe importance of effective incident response in order to save lives,mitigate
7、harm and damage,and to ensurea base level of continuity of essential societal functions.Such functions include health and rescue services,water and food supply,and electricity and fuel delivery.While in the past the focus of incident response hasbeen national,regional or within single organizations,
8、today and for the future there is a need for a multinationaland multi-organizational approach.This is a result of worldwide governmental,non-governmental,commercialand industrial relationships and dependencies.This International Standard enables public and private incident response organizations to
9、improve theircapabilities in handling all types of emergencies(for example,crisis,disruptions and disasters).The multiplefunctions of incident response are shared between organizations and agencies,with the private sector and thegovernment having different levels of responsibility.Thus there is a ne
10、ed to guide all involved parties in howto prepare and implement effective incident responses.This International Standard will,based on minimumrequirements,enable organizations involved to operate with joint optimum efficiency.Effective incident response needs structured command and control,and coord
11、ination and cooperation,inorder to establish coordination and cooperation,carry out command processes and facilitate information flowamongst the involved organizations,agencies and other parties.Cross-organization,-region or-border assistance during incident response is expected to be appropriate to
12、 theneeds of the affected population and also to be culturally acceptable.Therefore community participation in thedevelopment and implementation of incident response measures is essential.Involved organizations requirethe ability to share a common approach across geographical and organizational boun
13、daries.Information requirements,as well as requirements pertaining to the information management process andstructure,may enable industry to develop technical solutions which will provide maximal interoperabilityaccording to information and communication exchange needs during incident response.An effective incident preparedness and operational continuity management programme can be implementedusing ISO/PAS 22399,and by conducting regular multi-organizational exercises.This International Standard can be used alone or together with the other standards developed by ISO/TC 223.1htreservedV