1、此资料由网络收集而来，如有侵权请告知上传者立即删除。资料共分享，我们负责传递知识。马云美国哥伦比亚大学商学院英语演讲稿Alibaba Makes Internet MagicTopics:EntrepreneurshipLeadershipMedia and TechnologyWorld BusinessPrint this story E-mail this storyBookmark and shareYou may not have heard of the Alibaba Group, but investors, competitors and business leadersar
2、ound the world are paying close attention. Formed 11 years ago by high school teacher JackMa, Alibaba is China's largest B2B Internet marketplace for small- and medium-sizedcompanies. Other holdings include Alipay, an online payment service similar to PayPal; AlibabaCloud Computing; and Taobao,
3、a social networking and shopping site that Mr. Ma describes asa mash-up of Amazon, eBay . But it's the flagship company, Alibaba , thathas been the incubator for his sometimes-unorthodox ideas on management and productdevelopment.&We don't think about making money,& Mr. Ma said in September
4、during the Sir Gordon WuDistinguished Speakers Forum at Columbia Business School, sponsored by the Chazen Institutefor International Business. &We think about creating value for society, for the people, and forthe customer. And because we don't think about making money, we make money.&That might
5、 sound flippant coming from someone whose website raised $1.5 billion in 2023,making it the second largest Internet IPO in history (only Google's, at $1.67 billion, was larger).Today, market capitalization for Alibaba is nearly $10 billion, and Taobao has mushroomedinto China's largest retai
6、ler by some measures. That's all the more remarkable consideringthat Mr. Ma operates in a country with some of the most restrictive Internet censorshippolicies in the world. Still, he has succeeded by adhering to one simple six-word tenet:customers first, employees second, shareholders third.The
7、 Early DaysDressed casually in canvas shoes and a white windbreaker, Mr. Ma recounted for the audiencehis childhood in Hangzhou, a major city in China's Yangtze River delta. He was, he said, a fanof wu xia (martial arts) novels, and often got into fistfights as a young boy. He picked upEnglish o
8、n his own by acting as a tour guide for foreign visitors in exchange for languagelessons, but because he had difficulty with math, he twice failed his general college entranceexams. On the third try, he was admitted to the languages program at the local university,after which he began a career teach
9、ing high school English.But along the way, the entrepreneurial bug bit. He launched a translation service and washired by an American businessman, who was bankrolling construction of a local highway, totranslate negotiations with Chinese municipal authorities. Part of the deal-making called for himt
10、o travel to Las Vegas to meet some investors, and it was there, in 1995, that he first heard theword &Internet.& He then travelled on his own to Seattle to visit VPN, a small Internet serviceprovider with five employees. There he got his first look at the technology that would, within adecade, make
11、him one of the most influential entrepreneurs in the world.Fee or FreeA key to his success, Mr. Ma said, was having a business model so simple that any customercould instantly understand it. Unlike eBay, which has a sliding scale of fees, plus commissionif the item sells, Alibaba charges nothing for
12、 up to 50 product listings. &Chinese SMEssmall and medium enterprises want to sell their products abroad,& he said. &We help themcreate revenue.& But what about Alibaba's revenue That comes largely from annualmembership fees that sellers pay to upgrade to &Gold Supplier& status, which gives them
13、access to more buyers and an online storefront.&A membership fee is something all SMEs understand,& he said. &If you talk about transactioncharges, our P/E price to earnings ratio would go up, but customers wouldn't understandus. Our business model should be simple and easy enough for customers
14、to understand.&Taobao, meanwhile, has also steadfastly adhered to the &no transaction fee& philosophy, whichcaused it to leak money for several years. Recently, though, it began selling ad space on thesite. Revenues have been high enough to push Taobao into the black, Mr. Ma said.For the first five
15、years of Alibaba , Mr. Ma was the site's chief quality control officer. Everyfeature of the site was put to one test: if he couldn't figure out how to use on his own, withoutexplanations or manuals, it didn't get implemented. &I'm not a high-tech guy,& he said. &Mywife bought me an i
16、Pad and I still don't know how to use it.& The site's design is deliberatelyno-frills: Clicking on the &categories& tab, for example, pulls up an easy-to-scan alphabeticallist of items for sale, everything from fresh garlic to pipe fittings. New requests from buyers areprominently displayed and constantly updated. And for buyers who cringe at the thought ofracking up a phone bill, there's a list of Chine