1、外贸英文函电 练习参考答案外贸英文函电 练习参考答案Project5 Claim and SettlementTask 13 Complaint, Claim and SettlementI. Fill in the blanks1. lodge/ file/ make 2. position 3. to 4. stands 5. For 6. put 7. submitted 8. make 9. turn out 10. liable/ responsibleII. Choose the best answer1. A 2. C 3. A 4. D 5. B 6. D 7. C 8. B
2、9. D 10. BIII. Translation1. There is a discrepancy in colors between the received materials and the samples.2. While placing our order we emphasized that any delay in delivery would definitely add to the cost of the goods. That is why we have to raise a claim on refunds for the loss incurred.3. We
3、are grateful to you for pointing out the incident and have arranged for the immediate dispatch of the altered items from the last delivery.4. We understand your requirement to make up the loss incurred and have decided to offer you a special discount of 4%.5. On going into the matter you mentioned,
4、we find that the poor performance of the engine is due to your incorrect use of a different motor oil.6. 我们发现贵方发给我们的货物标注的是“N”，而不是我们订购的“M”。7. 我们希望贵方用可以出售的货物替换这批货物。8. 特此致函，要求贵方用质量好的产品替换这些有瑕疵的产品。9.毫无疑问，这批货物比样品质量差。10. 请调查此事，并空运遗失的十箱货物。IV. Writing 发件人exporter时间2017-07-27 08:30:30a收件人importer 附件 主题Re: Cla
5、im on Air ConditionersDear sirs,The captioned goods you shipped per S.S. “Yellow River” on May 14 arrived here yesterday.On examination, we have found that some of the Air Conditioners are severely damaged. An investigation by the surveyor has revealed the fact that the damage is attributable to imp
6、roper packing. For further particulars, we refer you to the surveyors report enclosed.We are, therefore, compelled to claim on you to compensate us for the loss, US$2750 which we have sustained by the damage to the goods.We trust that youll be kind enough to accept this claim and deduct the sum clai
7、m from the amount of your next invoice to us.Yours faithfullyLearning Extension 项目训练1. 道格拉斯女士的索赔邮件发件人importer 时间2016-06-08 09:39:36a收件人exporter附件 主题Claim on your wrong shipment of No TB2016-03Dear Cathy,I received yesterday the shipment of 30 pcs of dining tables under order No TB2016-03 and regrett
8、ed to claim on you as they were completely different from the style I ordered. You can look on photos enclosed.We will be in a big trouble in sale them as they are not what we want. Our requirement are either return them back on your account accompanied by a 5% of the invoice value for compensation
9、or we will accept these wrong shipment at a term of 20% off and payment amending to D/A 60 days after today. In the first case you have to ensure to effect the right shipment within 15 days.Please check carefully next shipment to make sure similar mistake will not happen again. Yours sincerelyDougla
10、s2.Cathy的理赔邮件发件人exporter时间2016-06-09 08:30:30a收件人importer 附件主题Re: Claim on your wrong shipment of No TB2016-03Dear DouglasThanks for your mail dated June 8th! We are terribly sorry our last shipment arrived in wrong item. Under normal condition the table under your order should be checked before shi
11、pment according to both your order and our shipping notice sent out by the sales manager. However, we found your latest order file was lost after examination and the person sent the notice as your last order. She mixed up two orders into one and shipped wrong item. We apology for this mistake and wi
12、ll ship the right item within 15 days. It should reach you before July 15th. We agree to offer 5% discount of invoice value as compensation. It will be deduced from your next order. Regarding the wrong item we will ask our forwarder to ship them back on our account. I am really sorry for all the tro
13、uble and inconvenience we have caused and wish this satisfied you!Yours faithfullyCathy,3. Cathy拒绝理赔的邮件发件人exporter时间2016-06-09 08:30:30a收件人importer 附件主题Re: Claim on your wrong shipment of No TB2016-03Dear DouglasThanks for your mail dated June 8th! After I checked your order file carefully, I found
14、you mixed up the items you ordered. Indeed, you faxed us and put your order with tables of TB-266 on March 15th. However, as we are no longer in production TB -266, I wrote you a mail in March 17th, told you the truth, and recommended TB-366 ,which is the item you received, as a substitute. Then you
15、 answered my mail in March 20th and confirmed that you agree to order TB-366 instead of TB-266. Please see the attached screens of your mail. According to this situation, I am afraid we cannot accept your complaint and offer any compensation as it is not our fault. By the way we all know that the two models are not very different and TB-366 is currently more popular in your market. I believe it would not cause you a big loss. Thank you for this opportunity to explain. We shall continue to work hard to provide you with the quality products.Yours sincerelyCathy,