1、Information technology Process assessment An integrated process capability assessment model for Enterprise processesTechnologies de linformation valuation des processus Modle dvaluation de la capacit des processus intgrs pour les processus dentrepriseINTERNATIONAL STANDARDISO/IEC33071Reference numbe
2、rISO/IEC 33071:2016(E)First edition2016-10-15 ISO/IEC 2016 ii ISO/IEC 2016 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO/IEC 2016,Published in SwitzerlandAll rights reserved.Unless otherwise specified,no part of this publication may be reproduced or utilized otherwise in any form or by any mea
3、ns,electronic or mechanical,including photocopying,or posting on the internet or an intranet,without prior written permission.Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCh.de Blandonnet 8 CP 401CH-1214 Vern
4、ier,Geneva,SwitzerlandTel.+41 22 749 01 11Fax+41 22 749 09 47copyrightiso.orgwww.iso.orgISO/IEC 33071:2016(E)ISO/IEC 33071:2016(E)ISO/IEC 2016 All rights reserved iiiContents PageForeword.vAbout Enterprise SPICE.viIntroduction.vii1 Scope.12 Normative references.13 Terms and definitions.14 General.15
5、 Process assessment model architecture.25.1 Two dimensional model.25.2 Assessment indicators.36 The process dimension and process performance indicators.46.1 General.46.2 Governance/Management Category.66.2.1 Enterprise Governance.66.2.2 Investment Management.96.2.3 Human Resource Management.116.2.4
6、 Enterprise Architecture.146.2.5 Business Relationship Management.166.2.6 Supplier Agreement Management.176.2.7 Tendering.206.2.8 Project Management.236.2.9 Risk Management.276.3 Life Cycle Category.306.3.1 Needs.306.3.2 Requirements.336.3.3 Design.356.3.4 Design Implementation.376.3.5 Integration.3
7、86.3.6 Evaluation.406.3.7 Deployment and Disposal.436.3.8 Operation and Support.456.4 Support Category.476.4.1 Alternatives Analysis.476.4.2 Measurement and Analysis.496.4.3 Quality Assurance and Management.526.4.4 Change and Configuration Management.556.4.5 Information Management.586.4.6 Knowledge
8、Management.616.4.7 Training.636.4.8 Research and Innovation.666.4.9 Work Environment.696.4.10 Process Definition.716.4.11 Process Improvement.746.5 Special Applications.776.5.1 Safety and Security.777 The capability dimension and process capability indicators.817.1 Process capability Level 0:Incompl
9、ete process.827.2 Process capability Level 1:Performed process.82ISO/IEC 33071:2016(E)iv ISO/IEC 2016 All rights reservedAnnex A(informative)Conformity of the process reference model and process assessment model with ISO/IEC 33004 requirements.83A.1 Introduction.83A.2Conformance of the process refer
10、ence model with ISO/IEC 33004 Clause 5.83A.3Conformance of the process assessment model with ISO/IEC 33004 Clause 6.86Annex B(informative)Application and use of the process assessment model.90B.1Relationship to other standards and models.90B.2 Contexts of Use.91B.3Support for Assessment and Process
11、Improvement.92Annex C(informative)Relationship Tables.95Annex D (informative)High-level Mapping Tables.108Annex E(informative)Project Participants.145E.1 Sponsor.145E.2 Advisory Board.145E.2.1 Current Advisory Board Members.145E.2.2 Previous Advisory Board Members(other than those on current Advisor
12、y Board).145E.3 Project Leader.146E.4 Architecture Team.146E.4.1 Current Members.146E.4.2 Previous Members(other than those on current team).146E.5 Author Team.146E.6Buddies and Key Early Reviewers.147E.7 Editorial Team.147E.8 General Reviewers.148E.9 Project Stakeholders.148Bibliography.1531 Enterp
13、rise SPICE Sources.1532 Enterprise SPICE References.1553 iCMM Sources and References.1564 iCMM-SS Sources and References.1584.1 Safety Source Standards.1584.2 Security Source Standards.1584.3 Other Safety and Security References.1584.3 Work Environment Sources and References.1595 iCMM Source Change
14、Annotations.1596 Enterprise SPICE post publication references.160ISO/IEC 33071:2016(E)ISO/IEC 2016 All rights reserved vForeword ISO(the International Organization for Standardization)and IEC(the International Electrotechnical Commission)form the specialized system for worldwide standardization.Nati
15、onal bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity.ISO and IEC technical committees collaborate in fields of mutual interest.
16、Other international organizations,governmental and non-governmental,in liaison with ISO and IEC,also take part in the work.In the field of information technology,ISO and IEC have established a joint technical committee,ISO/IEC JTC 1.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives,Part 1.In particular the different approval criteria needed for the different types of document should be noted.This document was draft
